Release from 18.09.2025

PALFINGER: New Parts Distribution Center Boosts Speed, Service Across North America

A ceremonial ribbon cutting marked the opening of PALFINGER’s new Parts Distribution Center, featuring (left-right): © PALFINGER

Thimo Schulz, L.I.T. CEO; Fokke Fels, L.I.T. Chairman of the Board; Dave Larson, PALFINGER consultant; Gerhard Sturm, PALFINGER SVP, Global Sales & Service; Andreas Klauser, PALFINGER CEO; Village of Huntley Mayor Timothy Hoeft; Ismael Daneluz, PALFINGER VP of Sales & Service, North & Latin America; Balthasar Gwechenberger, PALFINGER VP, Global After Sales; Florian Kaiser, PALFINGER Regional Director, After Sales; and David Kovamees, PALFINGER Regional Senior Manager, Spare Parts.

This press release has: 3 Images 2 Documents

The new 177,000 sq. ft modern facility in Illinois will handle 75,000 shipments a year, cutting downtime for PALFINGER dealers and customers in the region.

Bergheim/Austria, Schaumburg/IL, September 18, 2025

PALFINGER, the world market leader of innovative crane and lifting solutions, has officially opened its new North American Parts Distribution Center in Huntley, Illinois. The strategic $15 million investment is designed to deliver parts faster, reduce equipment downtime, and strengthen service for dealers and customers across the U.S., Canada, and Mexico.

Strategic Location, Smarter Operations
Located near Chicago’s major interstate corridors, O’Hare International Airport, and Rockford’s cargo hub, the 177,000 square-foot modern indoor space stocks more than 60,000 spare parts for PALFINGER’s full North America product range, including knuckle boom cranes, bucket trucks, truck-mounted forklifts, service cranes, hooklifts, cable hoists and timber and refuse loaders.

An advanced AutoStore robotic system picks parts with speed and accuracy, enabling faster turnaround and greater reliability. At full capacity, the center is expected to process 75,000 shipments annually in partnership with L.I.T., PALFINGER’s long-standing global logistics provider.

“Service is a growth driver for PALFINGER, and North America is one of our important markets,” said PALFINGER CEO Andreas Klauser. “The Huntley facility is a major investment in keeping our customers up and running. It’s about speed, reliability, and demonstrating our commitment and confidence to this region. It’s also bringing our global standard of service even closer to our dealers and customers.”

Expanding Service Capabilities
The new Parts Distribution Center operates as the central hub for PALFINGER’s spare parts operations in North America, complementing the company’s growing online parts ordering system. PALFINGER aims to double its global parts and service revenue by 2030 through targeted investments in service infrastructure worldwide. In North America, PALFINGER’s goal is to reach $1 billion in revenue by the end of the decade and become the region’s top provider of lifting solutions, all while setting the standard for service excellence.

“The new Huntley facility demonstrates how focusing on service and finding ways to better support customers are key strategies for us in North America. We’re pairing this facility with innovations in service delivery, from offering virtual reality training and other digital resources to growing our mobile service fleet,” said Ismael Daneluz, Vice President of Sales and Service for North and Latin America at PALFINGER. “Our focus is simple: get customers what they need, when they need it, and keep their equipment working at peak performance.”

Opening Celebration
The grand opening coincided with the 2025 PALFINGER North America Dealer Conference, uniting close to 200 dealers, partners, and company leaders under the motto "Connected by Service, Driven by Excellence". Guests toured the facility, experienced live equipment demonstrations, and interactive activities, including a virtual reality crane simulator.

ABOUT PALFINGER AG
PALFINGER is an international technology and mechanical engineering company and the world’s leading producer and provider of innovative crane and lifting solutions. With around 12,350 employees (without contingent workers), 30 manufacturing sites and a worldwide, comprehensive sales and service network, PALFINGER creates added value from the challenges of its customers. PALFINGER is consistently continuing on its course as a provider of innovative, complete solutions that deliver increased efficiency and better operability, while leveraging the potential of digitalization along the entire production and value chain.

PALFINGER AG has been listed on the Vienna stock exchange since 1999, and in 2024 achieved revenue of EUR 2.36 billion. 
All contents of this press release as .zip: Direct download Save to lightbox

Images (3)

A ceremonial ribbon cutting marked the opening of PALFINGER’s new Parts Distribution Center, featuring (left-right):
4 911 x 3 331 © PALFINGER
Rendering of „The new North American Parts Distribution Center“.
4 032 x 2 268 © PALFINGER
Rendering of „The new North American Parts Distribution Center“.
4 018 x 2 260 © PALFINGER


Contact

PALFINGER AG_Elisabeth
Elisabeth Egle | Senior PR Specialist | PALFINGER AG
M +43 664 85 13218  | e.egle@palfinger.com